We built this for American Express
This isn't a slide deck. It's a working AI agent that handles billing disputes, Membership Rewards questions, lost cards, and real Cardmember inquiries across 118 million cards. Try it.
Try the Chat Agent
Ask about billing disputes, Membership Rewards, lost or stolen cards, travel benefits, card comparisons, or anything a Cardmember would need help with.
In production, the widget's appearance and behavior are fully customizable to match your brand.
Try the Voice Agent
Same AI, same knowledge -- just over the phone. Call to experience what your Cardmembers would hear.
(567) 221-9541US number • Available 24/7
In production, voice connects to a number of your choice with custom hold music and routing.
What Lorikeet Can Deliver for American Express
Built around real Cardmember scenarios -- billing disputes, rewards, lost cards, travel benefits, and card upgrades across the full product portfolio.
All Channels Available
Same AI brain across voice and chat. Cardmembers get consistent answers whether they're asking about disputes, rewards, or card benefits.
24/7 Availability
Cardmembers don't keep business hours. Lorikeet handles billing disputes, lost card reports, and rewards questions around the clock.
Compliance Built-In
Built for regulated financial services. Safety controls ensure accurate product information, prevent unauthorized financial advice, and keep every interaction compliant.
Natural Conversations
Cardmembers ask questions in their own words. Lorikeet understands context, handles follow-ups, and resolves issues -- not just FAQ lookups.
Ready for Your Systems
In production, connects directly to your Cardmember data, account APIs, and backend systems. This demo shows the experience -- yours will have real integrations.
Premium Cardmember Experience
Every interaction reflects the Amex standard — confident, knowledgeable, and personal. AI that feels like your best human agent, available 24/7 across chat and voice.
How we built this for you
This demo? Built from scratch for American Express. Real logic for real Cardmember scenarios.
Mapped Your Scenarios
Billing disputes, Membership Rewards, lost cards, travel concierge, card upgrades, and general account support -- all handled with dedicated logic.
Added Your Knowledge
Platinum, Gold, Green, Blue Cash, Delta SkyMiles, Hilton Honors, Centurion -- product details, benefits, and policies instantly searchable by the AI.
Set the Safety Controls
Guardrails that actually work. No unauthorized financial advice. No hallucinated policies. Ever.
Went Live
Chat and voice are working right now. Ready to connect to your actual Cardmember data, APIs, and backend systems.
Ready to Add the World's Best CX AI?
Connected to your actual Cardmember data. Handling your real support volume across 118 million cards. This sandbox is just the start.
Finish Setting Up Your Sandbox